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Terms & Conditions

Last updated: 8 March 2026

These Terms and Conditions ("Terms") govern your use of the AV HQ application ("the App") and the website at avhq.app ("the Website"). By downloading, installing, or using the App, you agree to be bound by these Terms. If you do not agree, you must not use the App.

These Terms are governed by the laws of England and Wales.

1. Definitions

  • "App" means the AV HQ macOS application, including all updates and documentation.
  • "We", "our", "us" refers to AV HQ, the developer and provider of the App.
  • "You", "your" refers to the individual or entity using the App.
  • "Licence" means the right to use the App as described in these Terms.

2. Licence Grant

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to download, install, and use the App on macOS devices that you own or control, for your personal or internal business purposes.

You may not:

  • Copy, modify, distribute, sell, or lease any part of the App
  • Reverse-engineer, decompile, or disassemble the App except where permitted by applicable law
  • Remove or alter any proprietary notices, labels, or marks on the App
  • Use the App for any unlawful purpose or in violation of any applicable regulations
  • Sublicence, rent, or lend the App to any third party

3. Intellectual Property

The App and all associated intellectual property rights, including but not limited to the software, design, graphics, text, and user interface, are owned by AV HQ. These Terms do not grant you any ownership rights in the App. All rights not expressly granted herein are reserved.

4. Third-Party Services

The App may integrate with third-party services including, but not limited to, NDI (NewTek/Vizrt), Dante (Audinate), Mux, YouTube, vMix, TriCaster, and Roland. Your use of these services is subject to their respective terms and conditions. We are not responsible for the availability, accuracy, or content of third-party services.

NDI is a registered trademark of Vizrt NDI AB. Dante is a registered trademark of Audinate Pty Ltd. All other trademarks are the property of their respective owners.

5. User Data and Content

All data you create within the App — including camera configurations, presets, scenes, recordings, and settings — remains your property and is stored locally on your device. We do not claim any ownership of your content. You are responsible for maintaining backups of your data.

6. Recordings

The App may allow you to record NDI video streams. You are solely responsible for ensuring that you have the necessary rights and permissions to record any content. You must comply with all applicable laws regarding recording, including data protection legislation, and must obtain appropriate consent where required. We accept no liability for any recordings made using the App.

7. Updates

We may from time to time release updates to the App which may include bug fixes, new features, or security patches. While we endeavour to maintain backward compatibility, we cannot guarantee that all features will remain available in future versions. We reserve the right to modify or discontinue features at our discretion.

8. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the App is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that:

  • The App will meet your specific requirements
  • The App will be uninterrupted, timely, secure, or error-free
  • The App will be compatible with all NDI, Dante, or other third-party devices
  • Any errors in the App will be corrected

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

9. Limitation of Liability

Subject to clause 8, to the maximum extent permitted by applicable law:

  • We shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the App
  • We shall not be liable for any loss of data, revenue, profits, business, or anticipated savings
  • Our total aggregate liability to you for all claims arising out of these Terms shall not exceed the amount you paid for the App in the twelve months preceding the claim

10. Live Production Disclaimer

The App is designed to assist with live production and broadcast workflows. However, live production environments involve inherent risks including equipment failure, network issues, and software errors. You acknowledge that:

  • The App should not be your sole point of failure for critical productions
  • You should maintain appropriate backup and contingency plans
  • We are not liable for any disruption to live events, broadcasts, or streams caused by or related to the App

11. Acceptable Use

You agree not to use the App to:

  • Access, monitor, or record devices or streams without proper authorisation
  • Violate any applicable local, national, or international law or regulation
  • Infringe the intellectual property rights of any third party
  • Transmit any harmful code, viruses, or malicious software

12. Termination

We may terminate or suspend your licence to use the App immediately if you breach any provision of these Terms. Upon termination, you must cease all use of the App and delete all copies from your devices. Clauses that by their nature should survive termination shall survive, including intellectual property, limitation of liability, and governing law.

13. Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by updating the "Last updated" date and, where appropriate, providing notice through the App or Website. Your continued use of the App after changes constitutes acceptance of the revised Terms.

14. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer, you will benefit from any mandatory provisions of the law of the country in which you reside. Nothing in these Terms affects your rights as a consumer to rely on such mandatory provisions of local law.

15. Consumer Rights

If you are a consumer in the United Kingdom, you have statutory rights under the Consumer Rights Act 2015. Nothing in these Terms is intended to affect those rights. If the App does not conform with these Terms, you may be entitled to a repair, replacement, or refund as provided by law.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and AV HQ regarding your use of the App and supersede all prior agreements and understandings.

18. Contact

If you have any questions about these Terms, please contact us:

Email: support@avhq.app

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